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Refund Policy & Customer Warranty

If necessary, each buyer has the opportunity to make a return and exchange of goods. To do this, you need to contact the managers of our online store on the contact information presented on the website and leave a request for a refund or exchange of products.
Return and exchange

Exchange and return of goods is carried out in accordance with the current legislation of the Czech and Slovak Republic.

At the time of receipt of the goods, we ask you to carefully study the complete set of the order. In the absence of complaints, you accept the goods. You need to sign an order form to accept the purchase.

You have the right to refuse the goods upon delivery without opening the packaging. In this case, you pay the courier a shipping cost of 7 euros. This buyer's right is specified in Law 89 \ 2012.

Return of good quality goods is determined by clause 4 of article 26.1 “Remote method of selling goods” of the Federal Law on the Protection of Consumer Rights (introduced by the Federal Law of December 21, 2004 N 171-ФЗ) (as amended by the Federal Law of the Russian Federation of October 25, 2007 N 234-FZ):

Return of goods of good quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods are preserved.

The procedure for returning goods of inadequate quality is provided for in clause 3 of Article 497 of the Civil Code of the Russian Federation and Article 21 of the Law "On Protection of Consumer Rights". In the event of a manufacturing defect, incorrect configuration, you have the right to refuse or exchange the goods within 14 days from the date of purchase. The presence of a sales receipt and cash receipt is a prerequisite.

The buyer has the right to exchange goods of good quality in accordance with Article 25 of the Law "On Protection of Consumer Rights":

An exchange of non-food goods of good quality is carried out if the specified product was not in use, its presentation, consumer properties, seals, factory labels are preserved, and there is also a sales receipt or cash receipt or other document confirming payment for the specified goods.

Please note that the delivery of goods is carried out solely for the purpose of its purchase. You can get acquainted with the description and characteristics of the goods on the corresponding page of the online store. The remote method of selling goods is regulated by Article 497 of the Civil Code of the Russian Federation. In accordance with this article, the contract of sale is concluded on the basis of familiarization with the proposed description of the goods on our website. Clause 3 of Article 497 of the Civil Code of the Russian Federation stipulates the time of execution of the contract of sale:

Unless otherwise provided by law, other legal acts or an agreement, a contract for the retail sale of goods by samples or a retail agreement for the sale of goods concluded by means of the remote sale of goods shall be deemed executed from the moment the goods are delivered to the place specified in such an agreement, and if the place the transfer of goods by such an agreement is not defined, from the moment of delivery of the goods at the place of residence of the buyer-citizen or the location of the buyer-legal entity.

Refusal of goods is possible in accordance with paragraph 4 of Art. 26.1 of the Law "On Protection of Consumer Rights": The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days.

Responsibility for the reimbursement of transport costs for the return of goods lies with the party (Seller or Buyer) through the fault of which this procedure is carried out.

For exchange and return of goods, please contact +420 774 400 540 in Prague and +421 919 069 036 in Bratislava